FAQ stands for "Frequently Asked Questions" and refers to a list of questions and answers on a specific topic or product. A FAQ list is usually published on a website or online forum and is intended to help users find answers to frequently asked questions without having to contact customer support or the website operators.

A FAQ list can contain a series of questions on a topic or product that are frequently asked by users, each with a short and concise answer. Typically, the questions and answers are categorised to make navigation easier and to simplify the search for specific information.

FAQ lists are particularly useful for companies and organisations as they can reduce the number of customer enquiries and relieve the burden on customer support. By providing answers to frequently asked questions, organisations can keep their customers better informed and increase customer confidence and satisfaction.