A chatbot on a website is a computer-based programme that has been developed to communicate with visitors to a website and answer their questions. The chatbot can usually be activated via a chat interface on the website and is available to visitors around the clock. A chatbot can be used in various ways, such as in customer support, as a sales or marketing tool or as a virtual assistant to help navigate the website. By providing automated answers to frequently asked questions, the chatbot can increase customer satisfaction and boost the efficiency of companies by relieving human workers of the burden of answering simple queries.